1. Introduction
At Sattvik Certifications, we respect your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, apply for certifications, subscribe to our newsletter, or contact our team. We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other regional frameworks.
2. Information We Collect
When you interact with our website, we may collect information such as your name, email address, company details, phone number, and any other information you voluntarily provide through forms, applications, and enquiries. We also collect limited technical data, including IP address, browser type, device information, and pages visited, to help us secure and improve the performance of our website. We may use cookies and similar technologies as described in our Cookie Policy.
If you apply for a certification, we may collect business-related information such as your company registration details, product information, manufacturing processes, and documentation necessary to conduct audits and issue certificates. This information is retained in accordance with our legal and contractual obligations and our internal retention schedules.
3. How We Use Your Information
We use your information to respond to your enquiries, process certification applications, send you relevant updates about our services, and improve the overall user experience. We do not sell your personal data to third parties. However, we may securely share information with trusted partners and service providers who assist us in delivering our services, subject to strict confidentiality obligations. Such partners may include IT hosting providers, email service providers, and audit or compliance tools. We ensure that any such processor is bound by contractual terms that require them to protect your data and use it only for the purposes we specify.
We may also use aggregated or anonymized data for analytics, research, and to improve our standards and certification frameworks. Such data cannot be used to identify you personally.
4. Legal Basis for Processing
Where required by law, we process your personal data on the basis of: (a) your consent, (b) performance of a contract with you or your organization, (c) our legitimate interests in operating our business and providing our services, or (d) compliance with legal obligations. You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing before withdrawal.
5. Data Security and Retention
Your data is stored using industry-standard security measures designed to prevent unauthorized access, misuse, or disclosure. While no system can ever be fully secure, we continuously review and enhance our safeguards to protect your information. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. After that period, we securely delete or anonymize the data.
6. Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal data, subject to applicable legal and regulatory requirements. Depending on your jurisdiction, you may also have the right to restrict or object to certain processing, to data portability, and to lodge a complaint with a supervisory authority. We will respond to such requests in accordance with applicable law.
7. International Transfers
If we transfer your data to countries outside your country of residence, we ensure that appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place as required by applicable law.
8. Updates to This Policy
From time to time, we may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The latest version will always be available on this page, and your continued use of our services after any update will constitute your acceptance of the revised policy. We encourage you to review this page periodically.